Frequently asked questions
Do I need an account to order?
No. You order as a guest and receive a private tracking link for your order.
How do I pay?
After you place the order you will see the payment methods and instructions. Pay, then send us the payment reference and, if you have it, a screenshot or PDF of the receipt.
Is my payment confirmed automatically?
No. Every payment is checked manually by our team before your order moves forward. An uploaded screenshot alone does not confirm anything.
How can I follow my order?
Open your private tracking link, shown once after you order. Keep it safe: anyone who has the link can see the order.
I need help. What should I do?
Open a support ticket on the Support page, or contact us using the details on the Contact page. Mention your order reference.
Still need help? Open a support ticket.